Best Rate Guarantee
We are pleased to guarantee the best online rate when you book directly with Soneva.com. Book your stay directly with us and enjoy complimentary breakfast plus a complimentary “experience of the month” for all guests.
*Experiences are subject to availability and should be booked early to avoid disappointment.
Step 1. If within 24 hours of a confirmed reservation made on soneva.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, hotel, inclusions and payment conditions of the lower rate offering. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Soneva will price match the room for your stay.
Terms & Conditions
Soneva guarantees the best online rate on soneva.com based on the following terms and conditions:
1. Your original booking must be made through soneva.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel.
3. The Best Rate Guarantee (BRG) only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restrictions.
4. The lower rate found must be for the same booking criteria – the same hotel, room type, inclusions, stay dates, number of guests, rate description and, if applicable, the promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical.
5. Soneva will verify the lower rate claim and respond within two working days of the claim being made.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The BRG is void where prohibited by law. Soneva reserves the right to modify or cancel its BRG policy at any time, at its discretion without prior notice.
8. Soneva has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Soneva’s decision is final.
9. BRG will be suspended during times where Soneva.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Soneva’s reasonable control.
10. The BRG does not apply to rates found offline, negotiated corporate rates, group or MICE rates, or rates requiring membership in a club. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim. 11. Soneva may deny a claim where the difference between the rates is less than 1%.
12. If the Competing Rate is in a different currency from the rate booked on Soneva.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com at the time the initial reservation was made. Discrepancies may occur between Soneva’s rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.